Privacy Policy

At Pébéo, we prioritize the protection of your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information while you use the e-commerce site pebeo.com. Please take the time to read this policy carefully to understand how we handle your personal data.

1. Data Collection

We collect the following information when you use our website :

Personal identification information : such as name, address, email address, and phone number during account creation or when placing an order.

Payment data : during transactions on our website.

Browsing data : including cookies, to enhance your experience on our site.

2. Data Usage

The collected data is used as follows :

To process and fulfill your orders, provide order status updates, and manage returns.

To personalize your experience on the website and provide information about our products.

To respond to inquiries via the contact form.

To send promotional communications, including newsletters, with your consent.

To improve our website, analyze usage trends, and conduct market research.

3. Data Sharing

Your personal information is shared with third parties only under the following circumstances :

With service providers (e.g., payment processing and delivery) to facilitate our services.

When required by law, to protect our legal rights, or in the event of a merger/acquisition.

4. COOKIES

This Cookie Policy explains how Pébéo uses cookies on pebeo.com. By using our website, you consent to the use of cookies as described in this policy.

What is a Cookie ?

A cookie is a small text file stored on your computer or mobile device when you visit a website. Cookies help websites function efficiently and provide information to the website owner.

Cookies Used by Pébéo

Analytics and Tracking :

Google Analytics/Tag Manager : Collects information on how visitors use the site to improve its functionality and understand user preferences.Meta Pixel: Tracks and analyzes site performance.

Functional Cookies :

User authentication : Ensures secure access to site features.
Stripe : Facilitates secure payment processing during transactions.

Managing Cookies

You can manage cookies through your browser settings. Most browsers allow you to accept, refuse, or delete cookies stored on your device.

Consent

By using our website, you consent to the use of cookies as outlined in this policy. If you do not consent, please adjust your browser settings or discontinue using the website.

Changes to the Cookie Policy

Pébéo reserves the right to update this Cookie Policy at any time. Changes will take effect upon publication on the website. For questions about this policy, contact us at clients@pebeo.com.

5. Data Protection Policy

Pébéo is committed to protecting the personal information and privacy of website visitors and users of its services. This Data Protection and Cookie Policy aims to inform you about :

The types of personal data we collect.

How your personal data is processed by Pébéo and its partners.

How your personal data is used and your rights under applicable French and European legislation.

All data operations are conducted in compliance with regulations, including Regulation 2016/679 (GDPR) and applicable French data protection laws.

6. Newsletter

Data collected for the newsletter is processed by Pébéo, Av. du Pic de Bertagne, Parc d'Activités Gemenos - 13420 Gemenos, based on your consent. You can withdraw your consent at any time via the unsubscribe link in the newsletter or by contacting service.communication@pebeo.com. Mandatory fields are marked with an asterisk. Without these, Pébéo cannot provide the newsletter. This data is exclusively for Pébéo and is retained for 10 years.

7. Product Safety Data Sheets

Data collected to provide product safety information is processed based on Pébéo’s legitimate interest in ensuring client safety. This data is retained for six (6) months and is exclusively for Pébéo.

8. Contact Form

Data collected through the contact form is processed to manage inquiries and ensure follow-up. This data is retained for 12 months.

9 . Your Rights

You have the right to :

Access, correct, delete, or limit the processing of your personal data.

Object to the processing of your data.

Request data portability.

To exercise your rights, contact us at clients@pebeo.com or via mail at the address provided above. If you believe your data rights are not respected, you can file a complaint with the CNIL.

10. Changes to the Privacy Policy

Pébéo reserves the right to update this Privacy Policy. Changes will be published on the website. For any questions or concerns, please contact us at clients@pebeo.com.